At PAARSHV, every piece is made in small batches and checked by hand before it leaves our atelier. If something is not right when it reaches you, we want it sorted quickly.

No questions asked, within 7 days

You have 7 days from the date of delivery to return a piece, for any reason at all. You do not need to justify it to us — if it is not right for you, send it back.

Condition of the piece

To be accepted, the piece must be:

• Unworn, unwashed and unaltered
• With all original tags attached
• In its original packaging
• Free of stains, perfume or deodorant marks, and of any damage not present on delivery

What a return costs you

If the piece is faulty, damaged in transit, or not what you ordered: nothing. We arrange a free pickup and refund you in full, including any amount paid as a partial-COD advance. You may choose a free replacement instead.

For every other reason — it did not suit you, you changed your mind, or you would like a different size — we deduct the two-way courier cost from your refund. This is between ₹200 and ₹500, depending on the weight of the parcel. We will confirm the exact amount when we arrange the pickup, before the piece is collected, so there are no surprises on your refund.

Shipping to you is free at the point of sale; if the piece comes back to us for a reason that is not our fault, that cost is real and we recover it.

Exchanges

A size exchange follows the same rule: it is welcome within the 7 days, and the same ₹200–₹500 two-way courier charge applies unless the original piece was faulty. If the size you need is unavailable, we will refund you or issue store credit — your choice.

Made-to-order pieces

Pieces stitched to order in a size you selected are made individually for you and are not covered by the no-questions-asked return — they cannot be returned or exchanged for fit or preference. They remain fully covered for manufacturing defects and transit damage, with no deduction.

Partial COD orders

Where partial Cash on Delivery is offered, you pay a small advance at checkout and the balance to the courier on delivery.

That advance is non-refundable if you return the order for a reason that is not our fault, cancel after dispatch, or refuse delivery. It covers the cost we have already committed to the courier and the atelier on your behalf.

The advance is refunded in full where the fault is ours — a faulty or damaged piece, the wrong item, or an order we cancel.

How refunds are issued

Approved refunds, less any deduction set out above, are credited to your original payment method within 7–10 business days of us receiving and inspecting the returned piece. Your bank or card network may take a few additional days to show the credit. We will email you as soon as the refund is issued, and the deduction will be itemised so you can see exactly what was taken.

Cancellations

You may cancel an order at any time before it has been dispatched by writing to us, and we will refund you in full. On partial-COD orders the advance is returned too if you cancel before dispatch. Once a piece has been handed to the courier it can no longer be cancelled, but the return terms above still apply once it reaches you.

How to reach us

• WhatsApp: +91 70717 18271
• Email: divya@paarshv.com

We usually reply within one business day.

Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, our designated Grievance Officer is:

• Name: Vandan Moonat
• Email: divya@paarshv.com
• Phone: +91 70717 18271
• Address: 22, Nolaipura, Pushpa Emporium, Ratlam, Madhya Pradesh 457001, India

We acknowledge every complaint within 48 hours of receiving it, and aim to resolve it within one month.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019.